Refund Policy

This Refund Policy explains when returns and refunds may be available for goods supplied by Easy Link Sdn. Bhd.. Website enquiries via easylink.asia do not involve payment; refunds apply only to confirmed paid orders.

1. General principle

Industrial parts are typically supplied to specification for B2B use. Returns are accepted only with our prior written authorisation (RMA) and subject to the conditions below.

2. Eligible returns

• Wrong item supplied due to our error.
• Goods damaged in transit when reported within 48 hours with evidence.
• Defective goods covered under applicable manufacturer or supplier warranty, assessed case by case.

3. Non-returnable items

• Cut-to-length hoses, custom-machined parts, or configured assemblies.
• Electrical items that have been installed or energised (unless proven DOA under warranty process).
• Goods returned without original packaging, labels or accessories.
• Items ordered incorrectly by the customer (unless we agree a restocking arrangement).

4. Restocking

Where a return is accepted for reasons other than our error or a verified defect, a restocking fee (typically up to 20%) and return freight may apply. Credit is issued only after inspection.

5. Refund method & timing

Approved refunds or credits are processed to the original payment method or as account credit, usually within 14 working days after we receive and inspect the returned goods.

6. How to request

Email Enquiry.ezlink@gmail.com with your invoice number, product SKUs, quantity, reason for return and supporting photos. Do not ship goods back until an RMA is issued.

7. Contact

Returns desk: Enquiry.ezlink@gmail.com.